Refund Policy

Last updated 4 November 2026

You pay for work that is delivered. If you paid for something we have not started, or we charged you by mistake, you get that money back.

What this covers

This policy applies to payments made to Cornerz for services and products. If your signed agreement has different refund or cancellation terms, the agreement takes priority. Nothing here limits rights you have under mandatory consumer law.

Discovery and fixed-price milestones

• Payment for a phase or milestone we have not started is refunded in full if you cancel it.
• Payment for work already delivered and accepted is not refundable.
• If a delivered milestone misses its agreed acceptance criteria, we fix it first. If we cannot fix it within a reasonable time, we refund that milestone.
• If you cancel a milestone in progress, we refund the part of the payment that exceeds the work completed so far.

Dedicated teams

Dedicated teams are billed monthly for the time provided. Time already worked is not refundable. If you end the engagement under your agreement's notice terms, we refund any amount prepaid for time after it ends.

Product subscriptions

For subscriptions to Retail Hub, Mijra, Neval or Elite, you can request a full refund within 14 days of your first subscription payment. Renewal payments, and setup or customisation work already delivered, are not refundable. If you cancel, your access continues until the end of the paid period.

Support plans

Months of support already started are not refundable. Whole months you have prepaid but not yet started are refunded if you cancel.

Duplicate or incorrect charges

Duplicate charges and amounts charged in error are refunded in full at any time.

How to request a refund

• Email billing@cornerz.io from the address on your account or invoice.
• Include your invoice or receipt number, the payment date and the reason for your request.
• We reply within 3 business days.

Processing time

Approved refunds go back to the original payment method. Banks typically post the funds within 5-10 business days after we issue the refund.

Chargebacks

Please contact us before opening a dispute with your bank. A direct refund is usually faster.

Blinders donations

Donations to the Blinders browser extension follow the separate Blinders refund policy.